Maintenance has completed

Issue has been resolved and is being closely monitored

The issue has been resolved and being monitored

We are currently experiencing an issue where some calls are delayed or not appearing in Voyc as expected.

Impact

• Some conversations may be temporarily missing from the platform

What we’re doing
Our team has identified the cause and is actively working on a fix. We are prioritising this and aiming to resolve it as soon as possible.

Next update
We will provide a further update once the fix has been implemented or if there are any significant developments.

The confidence filter is now fully operational on all org level and channel level reports.

Reports generated in a time of high traffic timeout due to the overload on the system. Our engineering team will look at better visibility of reports timeouts next quarter.

This issue was resolved on 5 March

This was confirmed as resolved on 9 March

This issue was confirmed as resolved 24 February

This issue was confirmed as resolved on 9 March

Functionality is back to normal.

This issue has been resolved.

The issue affecting data syncing to the conversation list has now been resolved.

Advanced text search is still unavailable, and filtering and searching may continue to take longer than previously to load results.

The organisation dashboard can show outdated or incorrect data, or may take a while to update.

The data engineering team is currently migrating data to a new system which should resolve this issue. The project is due for completion by the end of March.

Randomly an utterance will be duplicated on the transcript of conversations.

The engineering team is investigating.

We are aware that audio redaction may not work consistently.

This functionality is still experimental and will require a dedicated project to refine. Our engineering teams have not yet started on this project but we will share an update as soon as it begins

We are aware of some discrepancies within the call volume data inside the Org-Level Compliance report.

Our data engineering team is currently working on migrating data to a new system that will potentially resolve this issue. They estimate this to be completed by the end of March

Large reports can sometimes take a significant amount time to generate, resulting in them timing out and not being sent through.

Our team is working on migrating our reports to a new environment, which they believe will resolve this issue. This migration project is due for completion by the end of March

fixed.

yay we fixed it!

Five9 automations are not running, resulting in calls not being ingested as expected.

There is currently a large backlog in one of the task queues that runs before scoring. As a result, the workflow is showing an “invalid scorecard generation” error.

Semi-colons are being removed from passwords due to sanitisation, which is altering the original password input. This is causing login issues for users whose passwords include semi-colons.