This week’s release focuses on exciting new call merging improvements, alongside the foundations for more intelligent platform capabilities ✨

What’s new:
• Greater control over call merging, with new options to exclude specific attributes and choose the source of agent and date information
• Platform updates that pave the way for intelligent routing enhancements
• Clearer Alpha and Beta labels across selected areas of the platform, helping users understand which features are still in early access.

Thank you for your continued support as we build the next generation of quality management capabilities 🚀