Getting Ready for Platform Improvements! 🚀

Complete·Under maintenance·Jul 8, 5:00 PM - 7:00 PM

Wed, Jul 8, 2026, 07:00 PM

(49 minutes ago)

Affected components

Conversation Scoring

Data Processing Pipelines

Reporting

General Performance & Availability

Updates

Complete

Maintenance has completed

Wed, Jul 8, 2026, 07:00 PM

In progress

Maintenance has started

Wed, Jul 8, 2026, 05:00 PM(1 hour earlier)

Scheduled

A more reliable reporting foundation, a smoother API experience and a smarter scorecard builder. A strong release this week.

What's new

Reports are now running on a new infrastructure for most customers, making them more reliable.
Public API (v3) users will notice fewer rough edges, with several bugs resolved and clearer, more complete documentation.
For customers on LLM scorecards: the builder has a refreshed look and now validates your setup before publishing, flags incomplete conditions clearly and prompts for confirmation when switching scoring modes, so less can go wrong before a scorecard goes live.
An audit log showing who changed what and when across scorecard and alert configuration is on its way.

Solid improvements across the board. 🚀

Wed, Jul 8, 2026, 02:16 PM(2 hours earlier)