Update: large reports are generating reliably, and we're completing final checks on Scores Overview.

Reports with a complex score card and a wide date range used to time out or stay stuck in processing; that's fixed. The reports affected (Raw Data, Agent Overview and Scores Overview) now run on our upgraded infrastructure, and that includes scheduled Agent Overview and Scores Overview reports. Any schedules you had on the previous Scores Overview report have moved across automatically, so there's nothing for you to set up.

Our monitoring shows no reports stuck in processing because of timeouts. We're keeping this incident open while we finish checking how Scores Overview handles LLM scorecards, hybrid scorecards and multiple scorecards active in the same reporting period.

If you use any of these and see unexpected scores or missing data in Scores Overview, contact Technical Success and we'll look into it straight away.

We'll resolve this incident once those checks are done.