Agent Overview Report

We have identified a bug that we believe may be contributing to the incorrect aggregated group scores seen in the Agent Overview report. Our engineering team is currently working on a fix, which we are targeting for next week. We will provide a further update once the fix has been deployed and we have confirmed whether it resolves the issue fully.

Scores Overview Report

We are aware that the Scores Overview report may also be affected and have this logged for resolution. We will share an update on timing as soon as this has been scheduled.

The SFTP processing speed has returned to normal. The team is monitoring closely.