The Engineering team has identified the issue and implemented a fix on 18 March 2026. The fix has resolved the issue of calls not being graded. The engineers are currently monitoring this fix.

Alerts are currently triggering inconsistently due to an issue affecting alert delivery. You may notice fewer alerts in some channels while we work to restore full functionality.

The organisation dashboard can show outdated or incorrect data, or may take a while to update.

The data engineering team is currently migrating data to a new system which should resolve this issue. The project is due for completion by the end of March.

Randomly an utterance will be duplicated on the transcript of conversations.

The engineering team is investigating.

We are aware that audio redaction may not work consistently.

This functionality is still experimental and will require a dedicated project to refine. Our engineering teams have not yet started on this project but we will share an update as soon as it begins

We are aware of some discrepancies within the call volume data inside the Org-Level Compliance report.

Our data engineering team is currently working on migrating data to a new system that will potentially resolve this issue. They estimate this to be completed by the end of March

Large reports can sometimes take a significant amount time to generate, resulting in them timing out and not being sent through.

Our team is working on migrating our reports to a new environment, which they believe will resolve this issue. This migration project is due for completion by the end of March