Update on report generation issues
Following our last update on report generation issues for organisations with complex scorecards and high call volumes, here is where things stand for each affected report.
The new version of this report is being rolled out gradually.
The new version of the Raw Data report will be released to all customers on Thursday 30th July.
It resolves the generation issue and includes confidence, duration, agent tag and attribute filters, along with some changes to column names and formatting.
If you use this report to feed a BI model or downstream process and need more time to reformat before the switch, let us know and we will arrange that with you.
The new version of Agent Overview is available now on request, ahead of its full release, while we finish a few final refinements.
- Full release to all customers is also targeted for Thursday 30th July.
Contact Technical Success if you would like early access in the meantime.
We do not yet have a migration date for Scores Overview. In the meantime, we recommend narrowing your date range or splitting agents across multiple report runs to keep reports generating reliably. We will share a migration date here as soon as one is confirmed.
We will continue to post updates here as each report moves toward full release.
