Scores Overview: released to all customers

Scores Overview takes you straight to your data and is built to run across larger date ranges without timing out. It is live for all customers from Friday 23 October.

What changes for you

• No front page. The report opens directly on your data.

• More traceable results. Each call shows the scorecard it was scored against, so you can see exactly where every score came from.

• Built for larger date ranges. The report is designed to generate reliably on large ranges and high call volumes.

• One source of truth. The report draws from our data warehouse, bringing us closer to every report running from the same analytics source.

What is left

Previously scheduled Scores Overview reports are the last piece of this incident. We are moving them to the new version and expect this to complete within the next two weeks. We will post here when it is done.

If anything in your Scores Overview results looks unexpected, tell Technical Success and we will look into it with you directly.