Resolved -
This incident has been resolved.
Mar 12, 17:29 UTC
Update -
A fix has been deployed and the issue affecting the display of alerts indicators has been resolved.
Search and loading performance has also been optimised.
We will continue to monitor today.
Mar 10, 04:59 UTC
Update -
The core issue affecting the conversation list has been resolved and the platform has remained stable.
The team has continued monitoring the system and investigating a few smaller issues that surfaced following the fix. Three remaining bugs have been identified, including the visibility of alert indicators and a conversation list sorting issue.
These are not blocking platform usage. The team will be testing fixes over the weekend and we will provide an updated ETA on Monday morning.
Mar 6, 17:01 UTC
Update -
The team has thoroughly tested the fix and all systems appear to be fully stable and operational. We will continue monitoring overnight and provide a final update in the morning.
Mar 5, 18:04 UTC
Monitoring -
The fix has deployed and is live. Calls should now display on the conversation list as per usual
Testing is underway to confirm the fix.
Mar 5, 13:12 UTC
Update -
The fix for this issue will be deployed in two parts. Part one is currently being deployed, after which final work and testing of part two will resume.
Mar 5, 12:07 UTC
Identified -
Some customers are currently experiencing an issue where the conversation page won't load or is extremely slow in loading. We have identified the cause and are currently working on a fix. We will provide another update when the fix is deployed and share a detailed overview of the issue via email.
Mar 5, 11:41 UTC