Voyc Status
Update - Dear Voyc User,

We are pleased to inform you that call processing has resumed to near-real-time operation. Our teams are diligently working to backfill any calls that may have been missed in the past few days. We anticipate that this process will be completed by the end of the weekend.

Thank you for your continued patience and understanding during this time. We appreciate your support as we strive to maintain the quality of service you expect and deserve.

We will continue to keep you updated on our progress.

~The Voyc Team~

Apr 23, 2024 - 14:14 SAST
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 2024 - 14:29 SAST
Investigating - Dear Voyc User,

We are currently experiencing issues with some of our 3rd party call ingestion providers.

Users on the following providers will be affected:
- Twilio

Our technical teams are actively working on this and will resolve any issues identified. We will keep you informed of any changes. We apologise in advance for the impact this may have on your business and would like to thank you for your patience and support.

~The Voyc Team~

Apr 19, 2024 - 12:19 SAST
Voyc Services Operational
90 days ago
100.0 % uptime
Today
Voyc API Operational
90 days ago
100.0 % uptime
Today
Voyc Homepage Operational
90 days ago
100.0 % uptime
Today
Voyc Village ? Operational
90 days ago
100.0 % uptime
Today
Voyc Support Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
AWS Services - EU Operational
AWS Elastic Load Balancer ? Operational
AWS Simple Queue Service ? Operational
AWS Lambda ? Operational
AWS Elastic Cloud Compute ? Operational
AWS Simple Storage Service ? Operational
AWS Relational Database Service ? Operational
AWS Kafka ? Operational
AWS Services - AF Operational
AWS Elastic Load Balancer ? Operational
AWS Simple Queue Service ? Operational
AWS Lambda ? Operational
AWS Elastic Cloud Compute ? Operational
AWS Simple Storage Service ? Operational
AWS Relational Database Service ? Operational
AWS Kafka ? Operational
Intergrations Operational
90 days ago
99.76 % uptime
Today
AirCall ? Operational
90 days ago
99.5 % uptime
Today
8x8 ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
99.5 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Dubber ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 23, 2024

Unresolved incident: System Issue - 19/01/2024.

Apr 22, 2024
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Apr 18, 2024

No incidents reported.

Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 SAST
Scheduled - Dear Customers,

We will be undergoing scheduled maintenance during this time to address issues that have caused instability and to improve our platform. No downtime is expected, though brief disruptions may be experienced.

Apr 17, 09:53 SAST
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 21:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 SAST
Scheduled - Dear Customers,

We will be undergoing scheduled maintenance during this time to address issues that have caused instability and to improve our platform. No downtime is expected, though brief disruptions may be experienced.

Apr 10, 09:47 SAST
Apr 9, 2024

No incidents reported.