Voyc Status
All Systems Operational
Voyc Services Operational
90 days ago
100.0 % uptime
Today
Voyc API Operational
90 days ago
100.0 % uptime
Today
Voyc Homepage Operational
90 days ago
100.0 % uptime
Today
Voyc Village ? Operational
90 days ago
100.0 % uptime
Today
Voyc Support Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
AWS Services - EU Operational
AWS Elastic Load Balancer ? Operational
AWS Simple Queue Service ? Operational
AWS Lambda ? Operational
AWS Elastic Cloud Compute ? Operational
AWS Simple Storage Service ? Operational
AWS Relational Database Service ? Operational
AWS Kafka ? Operational
AWS Services - AF Operational
AWS Elastic Load Balancer ? Operational
AWS Simple Queue Service ? Operational
AWS Lambda ? Operational
AWS Elastic Cloud Compute ? Operational
AWS Simple Storage Service ? Operational
AWS Relational Database Service ? Operational
AWS Kafka ? Operational
Integrations Operational
90 days ago
99.93 % uptime
Today
AirCall ? Operational
90 days ago
100.0 % uptime
Today
8x8 ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Dubber ? Operational
90 days ago
99.67 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 19, 2024

No incidents reported today.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - This incident has been resolved.
May 16, 18:25 SAST
Identified - The issue has been identified and a fix is being implemented.
May 16, 10:41 SAST
Update - We are continuing to investigate this issue.
May 15, 18:47 SAST
Investigating - Dear Voyc User,

We are currently experiencing issues with some of our 3rd party call ingestion providers.

Users on the following providers will be affected:
- Dubber

Our technical teams are actively working on this and will resolve any issues identified. We will keep you informed of any changes. We apologise in advance for the impact this may have on your business and would like to thank you for your patience and support.

~The Voyc Team~

May 15, 18:46 SAST
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 20:12 SAST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 15, 20:11 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 SAST
Scheduled - Dear Customers,

We will be undergoing scheduled maintenance during this time to address issues that have caused instability and to improve our platform. No downtime is expected, though brief disruptions may be experienced.

May 15, 13:46 SAST
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 22:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 SAST
Scheduled - Dear Customers,

We will be undergoing scheduled maintenance during this time to address issues that have caused instability and to improve our platform. No downtime is expected, though brief disruptions may be experienced.

May 8, 12:15 SAST
Resolved - All issue have now been resolved. We are still working with those affected to backfill the missed data.

We would like to thank you for your patience and support.

May 8, 12:07 SAST
Monitoring - Dear Voyc User,

We have introduced further optimisations and we are currently monitoring their effect on the platform. Our teams are closely monitoring this change and update will here if anything further changes.

We still anticipate that any missed calls will be processed by the end of the weekend.

~The Voyc Team~

Apr 25, 13:03 SAST
Update - Dear Voyc User,

We are pleased to inform you that call processing has resumed to near-real-time operation. Our teams are diligently working to backfill any calls that may have been missed in the past few days. We anticipate that this process will be completed by the end of the weekend.

Thank you for your continued patience and understanding during this time. We appreciate your support as we strive to maintain the quality of service you expect and deserve.

We will continue to keep you updated on our progress.

~The Voyc Team~

Apr 23, 14:14 SAST
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 14:29 SAST
Investigating - Dear Voyc User,

We are currently experiencing issues with some of our 3rd party call ingestion providers.

Users on the following providers will be affected:
- Twilio

Our technical teams are actively working on this and will resolve any issues identified. We will keep you informed of any changes. We apologise in advance for the impact this may have on your business and would like to thank you for your patience and support.

~The Voyc Team~

Apr 19, 12:19 SAST
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.