Voyc Status
All Systems Operational
Voyc Services Operational
90 days ago
99.97 % uptime
Today
Voyc API Operational
90 days ago
99.93 % uptime
Today
Voyc Homepage Operational
90 days ago
100.0 % uptime
Today
Voyc Village ? Operational
90 days ago
100.0 % uptime
Today
Voyc Support Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
AWS Services - EU Operational
AWS Elastic Load Balancer ? Operational
AWS Simple Queue Service ? Operational
AWS Lambda ? Operational
AWS Elastic Cloud Compute ? Operational
AWS Simple Storage Service ? Operational
AWS Relational Database Service ? Operational
AWS Kafka ? Operational
AWS Services - AF Operational
AWS Elastic Load Balancer ? Operational
AWS Simple Queue Service ? Operational
AWS Lambda ? Operational
AWS Elastic Cloud Compute ? Operational
AWS Simple Storage Service ? Operational
AWS Relational Database Service ? Operational
AWS Kafka ? Operational
Integrations Operational
90 days ago
99.41 % uptime
Today
AirCall ? Operational
90 days ago
100.0 % uptime
Today
8x8 ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
97.65 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Dubber ? Operational
90 days ago
99.67 % uptime
Today
Connex-One ? Operational
90 days ago
100.0 % uptime
Today
Genesys ? Operational
90 days ago
100.0 % uptime
Today
Talkdesk ? Operational
90 days ago
94.51 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 21:00 SAST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 19, 20:38 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 19:00 SAST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 19, 10:06 SAST
Resolved - This incident has been resolved.
Jun 19, 10:05 SAST
Monitoring - Summary: The delay in transcribing and processing calls has been resolved.

Current Actions: Our systems have processed the backlog, and all calls are now being handled in near real-time. We are currently monitoring the situation to ensure stability and prevent recurrence.

Impact: Users should no longer experience delays in call interactions. All services are operating normally.

Next Update: Monitoring is ongoing. We will provide an update if any new issues arise.

Thank you for your patience and understanding during this incident.

Jun 16, 10:46 SAST
Update - Final update for the evening:

We have processed additional calls, but the queue is expected to be cleared over the weekend.

Thank you once again for your patience. An update will be provided once the queue has been cleared.

Jun 14, 18:04 SAST
Update - We have processed an increased number of calls, and our transcription system is working as quickly as possible to address the remaining queue. Our team has also identified potential solutions to manage these large queues more efficiently.

An update will be provided at 14:00 UTC.

Thank you for your patience.

Jun 14, 14:07 SAST
Update - Our team continues to work diligently on resolving the issue. We have processed a significant number of calls, and the queue is steadily decreasing.

We will provide another update by 12:00 UTC.

Thank you for your patience and understanding.

Jun 14, 12:22 SAST
Identified - Summary: Our system is currently experiencing a delay in transcribing and processing of calls.

Current Actions: We are actively working to resolve the server issues to process the backlog of calls as quickly as possible.

Impact: During this period, users may experience delays in interacting with calls which are currently in the processing queue.

Next Update: We will provide the next update by 10:00 UTC or sooner if there are significant developments.

Thank you for your patience as we work to resolve this issue.

~Voyc Team

Jun 14, 10:05 SAST
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024
Jun 15, 2024

No incidents reported.

Jun 14, 2024
Jun 13, 2024

No incidents reported.

Jun 12, 2024
Update - The scheduled maintenance has been completed.
Jun 12, 21:44 SAST
Completed - The scheduled maintenance has been completed.
Jun 12, 21:00 SAST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 12, 20:46 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 19:00 SAST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 12, 09:59 SAST
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.