Resolved -
The team has thoroughly tested the deployed fix and all reports appear to be generating as expected. We will continue monitoring overnight and tomorrow.
Thank you for your patience and understanding while we resolved this issue and work towards continued improvement of our reporting infrastructure and capabilities.
Mar 5, 18:01 UTC
Monitoring -
The fix has been deployed, and reports now appear to be generating successfully. We are monitoring the changes to ensure that the platform remains stable, and we will provide a final confirmation as soon as we receive feedback.
Mar 5, 16:42 UTC
Update -
Reports are still intermittently failing to generate. Our team has developed a permanent fix and will now need to test before rolling out. We will share an update as soon as we have confirmation of the fix
Mar 5, 15:53 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 5, 15:52 UTC
Update -
The team is finalising the fix for the identified underlying issue will begin testing within the next hour.
Mar 5, 12:50 UTC
Update -
The team has managed to stabilise the core infrastructure for reporting, which is allowing some reports to generate successfully again. We're continuing to work on the fix for the full underlying cause.
Mar 5, 12:08 UTC
Identified -
We're currently experiencing a platform-wide issue where reports are failing to generate. We've identified the cause and are working on the fix. We'll share another update as soon as the fix is deployed and provided a detailed overview of the issue via email.
Mar 5, 11:39 UTC