Scheduled Agent Overview reports migrated, Scores Overview in progress

Scheduled Agent Overview reports now run on our upgraded reporting infrastructure, as of Monday 12 October. That includes reports scheduled before 2 October, so every Agent Overview report, on-demand or scheduled, uses it.

One item remains before we close this incident.

Scores Overview report. Its migration is under way, expected to be ready for testing this week.
When we release the new version, you may need to move any schedules you have on Scores Overview across to it, and we will confirm what that involves before release. I

n the meantime, the Agent Overview report carries the same information: a score per category and an overall score above the per-agent breakdown. The Scores by Channel dashboard also answers the same question with a wider set of filters.

We continue to estimate early November for closing this incident, and we will post here as soon as the Scores Overview report is released.