Voyc Status
All Systems Operational
Voyc Services Operational
90 days ago
99.08 % uptime
Today
Voyc API Operational
90 days ago
97.24 % uptime
Today
Voyc Homepage Operational
90 days ago
100.0 % uptime
Today
Voyc Village ? Operational
90 days ago
100.0 % uptime
Today
Voyc Support Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
AWS Services - EU Operational
AWS Elastic Load Balancer ? Operational
AWS Simple Queue Service ? Operational
AWS Lambda ? Operational
AWS Elastic Cloud Compute ? Operational
AWS Simple Storage Service ? Operational
AWS Relational Database Service ? Operational
AWS Kafka ? Operational
AWS Services - AF Operational
AWS Elastic Load Balancer ? Operational
AWS Simple Queue Service ? Operational
AWS Lambda ? Operational
AWS Elastic Cloud Compute ? Operational
AWS Simple Storage Service ? Operational
AWS Relational Database Service ? Operational
AWS Kafka ? Operational
Integrations Operational
90 days ago
100.0 % uptime
Today
AirCall ? Operational
90 days ago
100.0 % uptime
Today
8x8 ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
SFTP ? Operational
90 days ago
100.0 % uptime
Today
Dubber ? Operational
90 days ago
100.0 % uptime
Today
Connex-One ? Operational
90 days ago
100.0 % uptime
Today
Genesys ? Operational
90 days ago
100.0 % uptime
Today
Talkdesk ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025
Completed - We have an important update for you: tonight’s scheduled maintenance has been canceled.

Great things take time, and we want to ensure everything is as good as it can be when we roll out our latest improvements. While we won’t be performing maintenance tonight, we’re hard at work behind the scenes and are excited to bring you some fantastic updates early next week.

Thank you for your continued support and patience. Together, we’re building the future of compliance, one upgrade at a time.

Best regards,
The Voyc Tea

Feb 12, 16:06 UTC
Scheduled - We will be performing scheduled platform upgrades to introduce new features, enhance security, and improve overall system performance. During this time, there may be intermittent periods of unavailability, and we appreciate your patience as we work to provide an even better experience.

We’re thrilled about what’s coming and can't wait for you to experience the latest updates! Thanks for being part of our ever-growing community – together, we’re building the future of compliance, one upgrade at a time.

Your patience means the world to us, and we’re confident you'll love what’s next!

Best regards,
The Voyc Team

Feb 10, 16:51 UTC
Feb 11, 2025

No incidents reported.

Feb 10, 2025
Completed - The scheduled maintenance has been completed.
Feb 10, 18:40 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 10, 18:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 18:00 UTC
Scheduled - We are currently performing our data processing updates to optimise and get the groundwork ready for exciting new things for the future. As part of this change, you may experience intermittent slowness. While our systems are designed to handle these updates with minimal disruption, we wanted to give you a heads-up that performance may be temporarily affected.

We're committed to ensuring the best possible experience for our users, and these updates are a key step toward even better performance and reliability in the future.

Thank you for your continued support.

Best regards,
The Voyc Team

Feb 10, 17:18 UTC
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 18:00 UTC
Scheduled - We will be performing scheduled platform upgrades to introduce new features, enhance security, and improve overall system performance. During this time, there may be intermittent periods of unavailability, and we appreciate your patience as we work to provide an even better experience.

We’re thrilled about what’s coming and can't wait for you to experience the latest updates! Thanks for being part of our ever-growing community – together, we’re building the future of compliance, one upgrade at a time.

Your patience means the world to us, and we’re confident you'll love what’s next!

Best regards,
The Voyc Team

Feb 5, 07:11 UTC
Resolved - This incident has been resolved.
Feb 5, 07:12 UTC
Update - We are pleased to confirm that Voyc's call processing is fully operational this morning!

Thanks to the dedication of the team, we managed to process all backlogged calls before 7 a.m. UTC today 3 Feb, meaning all calls from Friday 31 Jan are now available on the platform. The team is continuing to monitor things closely.

Yesterday, the team identified and fixed core functionality outages as a result of the transcriber changes related to the scorecard, report, alert, and call summary functionality. The transcriber processing capacity was tripled to process the backlog of uploaded and unprocessed calls, allowing us to process over 190 000 conversations overnight.

Thank you once again for your patience and understanding throughout this process.

Feb 3, 08:59 UTC
Update - Call processing continues to be stable and we have now fully processed all calls from Friday 31 January. We will send out a detailed update around 09:00 UTC / 11:00 GMT+2
Feb 3, 06:38 UTC
Update - As of 23:30 UTC, things have been stable with call processing and transcription running at the highest possible rates. We're continuing to monitor the rate and stability of processing and will provide a detailed update, including and ETC for backlog processing, a little later in the morning.

Thank you for your patience while the team pulls out all the stops to get us back up and running smoothly.

Feb 3, 04:58 UTC
Monitoring - Calls have started processing and flowing onto the platform with all subprocesses appearing to be working as expected

We will send out a detailed update during the course of the morning tomorrow (Monday 3 February)

Feb 2, 21:58 UTC
Update - All processes and subprocesses are now working as expected after thorough testing.

We are currently restarting the transcribers to begin processing the backlog.

Feb 2, 21:41 UTC
Update - Alerts and Scoring are now working as expected after thorough testing.

The team is currently finalising work on remaining subprocesses such as speaker identification

Feb 2, 18:02 UTC
Update - Issue Summary
We have identified an issue preventing call transcriptions from being written to the database. While calls are still being received, their transcriptions are currently delayed.

Actions we are taking and Next Steps
Our team has been working around the clock to resolve the issue, and we’ve made significant progress:
- Transcription is now fully operational
- We are systematically restoring all remaining sub-processes, including alerts, scoring, and speaker identification.

We understand how important it is for you to have access to your data, and we want to assure you that every effort is being made to bring all services back online as quickly and smoothly as possible.
- Conversations from Friday will likely begin appearing later today, with more being processed continuously.
- New calls can continue to be uploaded to Voyc, and while they won’t be available immediately, they will be processed as soon as our systems are fully restored.

Our team is actively monitoring every step of the recovery to ensure stability, accuracy, and reliability.

Thank you for your patience - we’re committed to getting everything back to full speed, and we won’t stop until it’s done.

Feb 2, 16:30 UTC
Update - Issue Summary
We have identified an issue preventing call transcriptions from being written to the database. While calls are still being received, their transcriptions are currently delayed.

Current Impact
- Call recordings are still being received.
- Transcriptions are delayed, with a ~22-hour backlog that will take time to clear.

Actions We Are Taking
- Implementing a more scalable storage solution that will resolve the issue
- Processing all outstanding calls

Next Update
We will provide another update by Saturday at 10 pm GMT, or sooner if there are significant developments.

Jan 31, 15:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 31, 07:53 UTC
Investigating - We are currently experiencing processing delays due to an unexpected increase in call volumes. Our team is actively working to resolve the issue. We apologise for any inconvenience and appreciate your patience.
Jan 30, 16:24 UTC
Feb 4, 2025

No incidents reported.

Feb 3, 2025
Feb 2, 2025
Feb 1, 2025

No incidents reported.

Jan 31, 2025
Jan 30, 2025