Identified - The issue has been identified and a fix is being implemented.
Feb 02, 2026 - 12:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 2026 - 07:49 UTC
Investigating - We are currently experiencing a data syncing issue. Our team is actively investigating the issue and working to restore functionality as soon as possible.
We apologise for any inconvenience this may cause and appreciate your patience.
Jan 20, 2026 - 09:40 UTC
Core Services
Degraded Performance
90 days ago
100.0
% uptime
Today
Transcription
Operational
90 days ago
100.0
% uptime
Today
Call Merging
Operational
90 days ago
100.0
% uptime
Today
Conversation Scoring
Operational
90 days ago
100.0
% uptime
Today
Alerts
Operational
90 days ago
100.0
% uptime
Today
Analytics
Degraded Performance
90 days ago
100.0
% uptime
Today
General Performance & Availability
Degraded Performance
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
100.0
% uptime
Today
Joyc (LLM)
Operational
90 days ago
100.0
% uptime
Today
Real-Time
Operational
90 days ago
100.0
% uptime
Today
Voyc Village
Operational
90 days ago
100.0
% uptime
Today
Integrations
Degraded Performance
90 days ago
99.48
% uptime
Today
AirCall
Operational
90 days ago
100.0
% uptime
Today
8x8
Degraded Performance
90 days ago
93.33
% uptime
Today
Twilio
Operational
90 days ago
100.0
% uptime
Today
SFTP
Operational
90 days ago
100.0
% uptime
Today
Dubber
Operational
90 days ago
100.0
% uptime
Today
Connex-One
Operational
90 days ago
100.0
% uptime
Today
Genesys
Operational
90 days ago
100.0
% uptime
Today
Talkdesk
Operational
90 days ago
100.0
% uptime
Today
Amazon Connect
Operational
90 days ago
100.0
% uptime
Today
Numonix
Operational
90 days ago
100.0
% uptime
Today
Imagicle
Operational
90 days ago
100.0
% uptime
Today
RingCentral
Operational
90 days ago
100.0
% uptime
Today
Hubspot
Operational
90 days ago
100.0
% uptime
Today
APIs
Degraded Performance
90 days ago
99.22
% uptime
Today
Voyc API
Degraded Performance
90 days ago
97.66
% uptime
Today
Webhooks
Operational
90 days ago
100.0
% uptime
Today
Data Export API v3
Operational
90 days ago
100.0
% uptime
Today
Support
Operational
Intercom Web Messenger
Operational
Intercom Mobile Messenger
Operational
AWS Services
Operational
AWS Elastic Load Balancer - EU
Operational
AWS Simple Queue Service - EU
Operational
AWS Lambda - EU
Operational
AWS Elastic Cloud Compute - EU
Operational
AWS Simple Storage Service - EU
Operational
AWS Relational Database Service - EU
Operational
AWS Kafka - EU
Operational
AWS Elastic Load Balancer - AF
Operational
AWS Simple Queue Service - AF
Operational
AWS Lambda - AF
Operational
AWS Elastic Cloud Compute - AF
Operational
AWS Simple Storage Service - AF
Operational
AWS Relational Database Service - AF
Operational
AWS Kafka - AF
Operational
Voyc Homepage
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.