The backlog has been cleared, and normal call processing functionality has been fully restored.
Posted Apr 09, 2025 - 08:00 UTC
Monitoring
The load on the platform has been resolved, and call processing is still in progress. Our teams are implementing enhancements to accelerate the processing.
Posted Apr 08, 2025 - 10:09 UTC
Investigating
The issue persists, potentially causing delays on the platform. Our technical teams are urgently investigating the issue.
Posted Apr 08, 2025 - 09:33 UTC
Monitoring
A fix has been implemented and calls are currently processing. Another update will be sent once all calls are on the platform.
Posted Apr 08, 2025 - 08:13 UTC
Investigating
We are currently experiencing an issue with our call processing. Our team is actively working to resolve the issue. We apologise for any inconvenience and appreciate your patience.