System Issue - 18/09/2024

Incident Report for Voyc

Resolved

This incident has been resolved.
Posted Sep 23, 2024 - 12:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 18, 2024 - 22:39 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 18, 2024 - 17:05 UTC

Investigating

Dear Voyc User,

We are currently experiencing issues with one of our ingestion providers.
Users on the following providers will be affected:
- Dubber integration

Users may experience an issue where no calls are being uploaded.

Our technical teams are actively working with our integrations team on this. We will keep you informed of any changes. We apologise in advance for the impact this may have on your business and would like to thank you for your patience and support.

~The Voyc Team~
Posted Sep 18, 2024 - 12:58 UTC
This incident affected: Integrations (Dubber).