Calls not processing due to audio processing error

Resolved·Partial outage

A fix has been implemented and all previous unprocessed calls are now on the Voyc platform.

Tue, Oct 13, 2026, 01:15 PM

(2 days ago)

Affected components

Oct 13, 2026, 11:08 AM

01:15 PM

General Performance & Availability

Updates

Resolved

A fix has been implemented and all previous unprocessed calls are now on the Voyc platform.

Tue, Oct 13, 2026, 01:15 PM

Identified

We've identified that some calls received since 12 October 2026 on certain organisations haven’t been processed. We’ve identified the cause and are applying a temporary fix. We’ll share another update once it’s in place.

Tue, Oct 13, 2026, 11:08 AM(2 hours earlier)