A landmark week for Ask Joyc: organisation-wide analysis is here, access controls are sharper than ever, and reports just got a whole lot faster.

What's new

• Ask Joyc now sees your whole organisation. For the first time, managers can get a full picture of what's happening across every channel in a single question: comparing calls, surfacing trends, reviewing scorecard and alert rules, and pulling sentiment insights without switching channels or stitching results together.

• Ask Joyc is also more honest and better scoped. It tells you when it doesn't track something rather than guessing, agents see only their own feedback, and responses stay within the right boundaries for every role. You can ask with confidence and trust what comes back.

• Reports now go only to people who should see them. Emailed reports are scoped to the requester's actual permissions, so sensitive channel data stays with the right people.

• Deception signal activity is now fully traceable in the audit log, with its own clear labels and complete coverage of every configuration change. For fraud teams, nothing that matters goes unrecorded.

• Agent Overview reports are dramatically faster. If you manage a large workspace, you'll feel this immediately.

• Fixes to Ask Joyc session stability, Agent Overview report crashes, managerial and grading report date displays, and report download status persistence.

More reach, more control, more speed. A strong release. 🚀