A big week: new capabilities reach more of your team, the audit log keeps growing, and filtering and exports get meaningfully sharper.

What's new

• For customers with access to Ask Joyc: agents can now use Ask Joyc directly, getting answers and context without needing to go through a manager.

• Dead Air Total Duration is now available to everyone configuring alert conditions, graduating from limited pilot to full availability.

• The audit log now covers teams, comments and tags, continuing to close gaps in the record of who changed what and when across your organisation.

• Report Library history now shows which schedule produced a report and who created it, giving a clear trail for any report that needs to be traced or verified.

• Conversation exports via the public API now include call direction, duration, score and tags in a single export.

• Fixes to scoring, conversation list saved filters and CSV export on Conversation Search, along with a handful of other minor reliability improvements across the platform.

A lot landed this week. The platform is sharper, more transparent and more capable for the whole team. 🚀