Between 21:30 and 23:30 on 19 August 2026, an issue prevented call summaries and scores from processing.

Our engineers identified and resolved the issue promptly and all affected calls have been re-queued for processing.

If any calls were uploaded during this window, some may still be missing scores and summaries. If you notice a call without a summary or score, you can trigger reprocessing calls yourself by selecting the conversation from the Conversation List and choosing the Rescore Conversation option.

We apologise for any inconvenience this may have caused.