Some users experienced errors when opening conversations to review transcripts, workflows or alerts. Call merging was also taking longer than usual.
Our team identified the cause as a backlog in backend analytics processing. The backlog is clearing and we're continuing to monitor closely. We'll post another update once it has fully cleared, or sooner if anything changes.
Monitoring
Some users experienced errors when opening conversations to review transcripts, workflows or alerts. Call merging was also taking longer than usual.
Our team identified the cause as a backlog in backend analytics processing. The backlog is clearing and we're continuing to monitor closely. We'll post another update once it has fully cleared, or sooner if anything changes.
