A reliability-focused release this week, with improvements to uploads, scoring, reporting and conversation management.

What's new:

• Users can now filter conversations by merged or unmerged status, making it easier to audit merged records and investigate calls in context.

• Alert reports now include the reasoning behind each smart alert, giving reviewers a clearer picture of why something was flagged and a stronger basis for challenging or validating it.

• A handful of fixes to uploads, call summaries, scoring and conversation assignment keep everyday workflows running without unnecessary friction.

Reliability across the board, so your team can focus on the calls that matter. 🚀