Delay In Call Processing

Resolved·Degraded performance

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Jul 30, 2026, 09:27 AM

Aug 3, 2026, 07:53 AM

Trancription

Call Merging

Conversation Scoring

Alerts

Data Processing Pipelines

Reporting

Joyc (LLM)

General Performance & Availability

Updates

Write-up published

Read it here

Resolved

All services are now operational with no delays. This incident has now been Resolved.

Mon, Aug 3, 2026, 10:40 AM

Monitoring

We've seen a significant improvement in the call queue and you should now see all calls uploading within normal processing times.

Mon, Aug 3, 2026, 07:53 AM(2 hours earlier)

Identified

We're currently experiencing high processing volumes which may cause some calls to upload without scores.

If you notice this affecting your organisation, please contact our support team at support@voyc.ai

Thu, Jul 30, 2026, 01:38 PM(3 days earlier)

Identified

We experienced a technical issue overnight that temporarily prevented calls from uploading to the Voyc platform. Our engineering team has since resolved the issue, and uploads are now running normally.

As a result of the queued volume, you may notice a short delay while calls process and catch up. No data has been lost and everything will be fully up to date shortly.

Thu, Jul 30, 2026, 09:27 AM(4 hours earlier)