A quiet week on the surface, but a meaningful one: real gaps in compliance, fraud investigation and governance get closed off.

What's new:

• Merged call records are now matched by the date of the conversation itself, not when it was uploaded. This means merged records reflect calls that genuinely belong together.

• The alert configuration audit trail is now complete. Adding someone to alert notifications correctly updates the modified date.

• For customers on LLM scorecards: a single misconfigured condition no longer stops an entire group from scoring.

• Conversation list filters for in-progress tasks now load without errors, so follow-ups and the outcomes tied to them are less likely to slip through.

Nothing changes visually this week, but the platform is more dependable for the work that matters. 🚀