A tidy release this week with quality-of-life fixes across scorecards and conversation filters, plus meaningful additions for customers on early access features.

What's new

• A handful of fixes to scorecard management and conversation filters that make everyday use feel more polished.

• For customers with access to the audit log: coverage now extends to workflows and tasks, tracking who changed what and when.

• For customers on Agent Highlights: conversations can now be released to agents all at once.

• For customers on intelligent scorecards: editability rules are now fully in place, with clearer control over what can change once a scorecard is published or active.

Polish, precision and new capabilities. A solid week. 🚀