Agent Insights Dashboard Errors

Resolved·Degraded performance

We’ve published a write-up of this incidentRead the write-up

Read it here

Affected components

Jul 9, 2026, 07:49 AM

Jul 11, 2026, 04:32 PM

Data Processing Pipelines

Updates

Write-up published

Read it here

Resolved

A fix has been deployed and the Agent Insights dashboard is working as expected. Agent drill-down views and data should now load correctly.

Sat, Jul 11, 2026, 04:32 PM

Investigating

We are currently investigating an issue affecting the Agent Insights dashboard. Customers may see missing data or errors when viewing individual agent details.

Thu, Jul 9, 2026, 07:49 AM(2 days earlier)