We are pleased to inform you that call processing has resumed to near-real-time operation. Our teams are diligently working to backfill any calls that may have been missed in the past few days. We anticipate that this process will be completed by the end of the weekend.
Thank you for your continued patience and understanding during this time. We appreciate your support as we strive to maintain the quality of service you expect and deserve.
We will continue to keep you updated on our progress.
~The Voyc Team~
Apr 23, 2024 - 14:14 SAST
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 2024 - 14:29 SAST
Investigating - Dear Voyc User,
We are currently experiencing issues with some of our 3rd party call ingestion providers.
Users on the following providers will be affected: - Twilio
Our technical teams are actively working on this and will resolve any issues identified. We will keep you informed of any changes. We apologise in advance for the impact this may have on your business and would like to thank you for your patience and support.
~The Voyc Team~
Apr 19, 2024 - 12:19 SAST
Voyc Services
Operational
90 days ago
100.0
% uptime
Today
Voyc API
Operational
90 days ago
100.0
% uptime
Today
Voyc Homepage
Operational
90 days ago
100.0
% uptime
Today
Voyc Village
?
Operational
90 days ago
100.0
% uptime
Today
Voyc Support
Operational
Intercom Web Messenger
Operational
Intercom Mobile Messenger
Operational
AWS Services - EU
Operational
AWS Elastic Load Balancer
?
Operational
AWS Simple Queue Service
?
Operational
AWS Lambda
?
Operational
AWS Elastic Cloud Compute
?
Operational
AWS Simple Storage Service
?
Operational
AWS Relational Database Service
?
Operational
AWS Kafka
?
Operational
AWS Services - AF
Operational
AWS Elastic Load Balancer
?
Operational
AWS Simple Queue Service
?
Operational
AWS Lambda
?
Operational
AWS Elastic Cloud Compute
?
Operational
AWS Simple Storage Service
?
Operational
AWS Relational Database Service
?
Operational
AWS Kafka
?
Operational
Integrations
Operational
90 days ago
99.76
% uptime
Today
AirCall
?
Operational
90 days ago
99.5
% uptime
Today
8x8
?
Operational
90 days ago
100.0
% uptime
Today
Twilio
?
Operational
90 days ago
99.5
% uptime
Today
SFTP
?
Operational
90 days ago
100.0
% uptime
Today
Dubber
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Apr 24, 16:04 SAST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 24, 15:17 SAST
Identified -
The issue has been identified and a fix is being implemented.
Apr 24, 15:15 SAST
Investigating -
We are currently experiencing slow loading times on our South African Voyc instance. Users may not be able to log in. The issue is currently being investigated.
Apr 24, 14:53 SAST
Completed -
The scheduled maintenance has been completed.
Apr 17, 22:00 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 SAST
Scheduled -
Dear Customers,
We will be undergoing scheduled maintenance during this time to address issues that have caused instability and to improve our platform. No downtime is expected, though brief disruptions may be experienced.
Apr 17, 09:53 SAST
Completed -
The scheduled maintenance has been completed.
Apr 10, 21:00 SAST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 SAST
Scheduled -
Dear Customers,
We will be undergoing scheduled maintenance during this time to address issues that have caused instability and to improve our platform. No downtime is expected, though brief disruptions may be experienced.
Apr 10, 09:47 SAST